Terms and conditions
**Last Updated: 13/03/2025*
**Introduction**
Welcome to Melanie Hoffmeier, a custom-made-to-order high-end women's clothing brand. These Terms and Conditions ("Terms") govern your use of our website melaniehoffmeier.com (the "Site") and the purchase of our made-to-order products. By accessing the Site and placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using the Site.
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**1. Orders & Customization**
1.1 Our products are custom-made based on the specific measurements you provide during the ordering process. It is your responsibility to ensure the accuracy of your measurements.
1.2 Once an order is placed, modifications or cancellations may only be accommodated within 24 hours. After this period, the order is final and non-refundable.
1.3 The estimated lead time for production is **4-6 weeks**, excluding shipping time. This timeframe may vary based on order volume, fabric availability, and other factors.
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**2. Pricing & Payment**
2.1 Prices are displayed in **USD** and are subject to change without notice.
2.2 Payments must be made in full at the time of order placement. We accept [list of payment methods].
2.3 Taxes, duties, and customs fees (where applicable) are the responsibility of the customer.
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**3. Shipping & Delivery**
3.1 Shipping costs and estimated delivery times are provided at checkout. Delivery times are additional to the production lead time.
3.2 We are not responsible for delays caused by shipping carriers, customs, or other unforeseen circumstances.
3.3 Risk of loss and title for items pass to you upon delivery by the carrier.
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**4. Returns & Exchanges**
4.1 Due to the made-to-order nature of our garments, **all sales are final**. We do not accept returns, exchanges, or refunds.
4.2 If there is a defect or an issue with your order, please contact us within **7 days** of receiving the item. We will assess the concern and determine an appropriate resolution.
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**5. Intellectual Property**
5.1 All content on the Site, including text, images, logos, and designs, is the property of Melanie Hoffmeier and may not be copied, distributed, or used without prior written consent.
5.2 You may not modify, reproduce, or commercially exploit any portion of the Site without express permission.
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**6. Privacy & Data Protection**
6.1 We collect and use personal information in accordance with our Privacy Policy. By using our Site, you consent to such collection and use.
6.2 We employ industry-standard security measures; however, we cannot guarantee that your data will be completely secure from unauthorized access.
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**7. Limitation of Liability**
7.1 Melanie Hoffmeier is not liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.
7.2 Our liability shall not exceed the total amount paid for the product in question.
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**8. Governing Law & Dispute Resolution**
8.1 These Terms are governed by the laws of the **State of New York**.
8.2 Any disputes arising from these Terms shall be resolved through arbitration in **New York**, unless otherwise required by law.
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**9. Changes to Terms**
9.1 We reserve the right to update these Terms at any time. Continued use of the Site constitutes acceptance of the revised Terms.
For any questions or concerns, please contact us at [Customer Support Email].
Thank you for choosing Melanie Hoffmeier.